1. FLIGHT SCHOOL & STUDENT GUIDELINES

Leading Edge Aviation is committed to creating a safe and fun environment for students to learn to fly.

Leading Edge will endeavour to:

·         Provide a high-quality learning environment to support students in reaching their flight training goals

·         Prioritise safety

Students should endeavour to:

·         Take responsibility for managing their own learning and progression

·         Adhere to procedures and policies

·         Inform flight instructors or management staff of any concerns or issues as they arise in a timely manner.

Trial Introductory Flight customers are advised to:

·         Wear clothing appropriate for climbing in and out of an aircraft and closed-toe shoes.

·         Have at least a temporary and valid RAAus membership number

·         Over the age of 14

·         Inform us of any health conditions that may affect safety during the flight prior to completing the booking.

·         Be able to communicate in English to a minimum standard of being able to understand instructions and emergency procedures, particularly whilst in flight.

2. PAYMENT

2.1 Rates and charges are subject to change without notice. For the latest fee schedule check the website.

2.2 Leading Edge Aviation must receive full payment of all applicable fees prior to the commencement of any booking.

2.3 Leading Edge Aviation accepts the following methods of payment:

·         Online website payment

·         EFTPOS – Credit/Debit Card, Visa, Mastercard, American Express (surcharges may apply)

·         Bank Transfer
For direct deposit payments please use the below details:
Leading Edge Aviation Pty Ltd
BSB: 193-879

Account No: 424446065

Reference for payment: Student number or student name
Please provide the remittance slip (or screenshot of receipt) via email to fly@leadingedgeaviation.com.au

3. BOOKINGS

3.1 Bookings must be made in advance and can be done so via the website, email fly@leadingedgeaviation.com.au, or over the phone by calling (03) 5323 0799

3.2 Bookings are subject to instructor and aircraft availability

3.3 Phone lines are open 9am to 5pm daily, though weekends instructors are generally in the air so please leave a message and we will get back to you.

4. BOOKING CHANGES & CANCELLATIONS

4.1 Leading Edge Aviation reserves the right to change or cancel bookings without notice within reason (including but not exclusive to weather conditions, safety concerns, instructor availability, and/or aircraft availability).

4.2 Students and Trial Introductory Flight customers must provide a minimum of 48 hours notice to make any changes to a booking time or date, or to cancel a booking. Changes and/or cancellations within 48 hours will incur a $50 transaction and administration cost.

4.3 Changes and/or cancellations of a booking within 24 hours of a booking time and date are not permitted. Where a student or Trial Introductory Flight customer does not show up for their booking without prior notification, they will be deemed a “no-show” and the booking is automatically forfeit with no refund applicable.

4.4 The above change and cancellation policies apply to all student flight and Trial Introductory Flights.

4.5 Change and cancellation of a booking requests can be made by phone or email.

5. REFUNDS

5.1 Trial Introductory Flight (TIF) & Trial Introductory Flight Gift Certificate Refunds

·         For Trial Introductory Flight all fees paid will be refunded minus a $50 transaction and administration fee.

·         Trial Introductory Flight Gift Certificate is not refundable.

·         We reserve the right to reject any request for refunds that do not comply with our terms and conditions or do not fall under Australian consumer law.

5.2 Flying Package Refunds (Initiated by Student):

·         Gift Certificate is not refundable

·         No refunds or transfers will apply once a flying package has commenced.

·         Where a refund is requested by a student with more than fourteen (14) days’ notice prior to commencement all fees paid will be refunded minus a $250 transaction and administration fee.

·         Where a refund is requested by a student with less than fourteen (14) days’ notice prior to course commencement, an administration fee of $500 will apply, and the remaining balance of fees paid will be refunded.

·         Refunds will be paid to the student or the person who made the payment.

·         Requests for refunds must be made by email

·         We reserve the right to reject any request for refunds that do not comply with our terms and conditions or do not fall under Australian consumer law.

5.3 Refund Process

·         Refunds are paid in Australian dollars and will be made via electronic bank transfer.

·         The request for refund should include preferred bank account details.

·         Overseas bank transfer will incur an additional fee of $100